Refund Policy

1. What this policy covers

This policy applies to every digital product sold by RhondazStyle LLC, including the Self-Esteem & Fashion Prayer Book and any downloadable guide, workbook, course or premium app feature offered now or in the future.

Speaking engagements and consulting are arranged separately, under whatever terms are agreed in writing at the time. This page does not govern those.

2. All sales are final

Digital products are non-refundable, non-returnable and non-exchangeable. Once a purchase is complete, it cannot be reversed, credited or exchanged for a different product.

This is not an arbitrary rule. A digital download is delivered in full and instantly. You keep the file permanently, it cannot be given back, and its use cannot be withdrawn. There is no equivalent of returning an unopened item to a shop.

Because refunds are not available, no refund will be issued for any of the following:

• changing your mind after purchase;
• buying by mistake, or buying the wrong product;
• not having read the description before buying;
• not using, reading or downloading what you bought;
• the content not being what you hoped for, or not matching your beliefs, taste or expectations;
• your device, software or storage not being able to open the file, where the file itself is intact and correct;
• finding similar material elsewhere, free or cheaper.

3. Please check before you buy

Because you cannot change your mind afterwards, I would much rather you took an extra minute now than felt stuck later.

• Read the full product description, page count and format.
• Confirm your device can open a PDF.
• Use an email address you can actually get into — that is where the download goes.
• If anything at all is unclear, ask me before you buy. I answer questions gladly, and there is no such thing as a silly one.

4. If something goes wrong with your order

A refund and a delivery problem are two different things. If you paid and did not properly receive what you paid for, that is my responsibility to fix, and I will fix it.

Send me a message through the contact form if:

• your download link never arrived, or stopped working before you used it;
• the file is corrupt, incomplete or will not open;
• you received the wrong product;
• you were charged more than once for the same order;
• a charge appears that you did not authorise.

For the first three, I will get you a working copy of what you bought — that is the fix, rather than a refund. For a duplicate charge, I will refund the extra charge. For an unauthorised charge, I will investigate and refund it if it was not yours.

5. Your agreement at checkout

By completing a purchase you confirm that you have read this policy and that you understand and agree:

• the product is delivered digitally and immediately;
• all sales are final and no refund will be issued except in the narrow circumstances described in section 4;
• you are asking for delivery to begin straight away.

This policy is linked next to every purchase button on the site, so it is available to you before you pay rather than only afterwards.

6. If you are buying from the UK or the EU

Consumers in the United Kingdom and the European Union normally have a 14-day right to cancel a purchase. For digital content delivered immediately, that right can be given up — but only if you expressly ask for delivery to begin within the 14 days and acknowledge that you are giving up the right to cancel.

By completing your purchase and downloading the product, that is exactly what you are doing: you are requesting immediate delivery and acknowledging that you lose your right to cancel once delivery begins. If you would prefer to keep your cancellation right, do not download the file, and contact me within 14 days instead.

Nothing in this policy removes any legal right you have that cannot be given up — including your rights if a product is faulty or is not as described.

7. How a refund is issued, in the cases where one applies

Where section 4 does apply, the refund goes back to the original payment method through Stripe. Stripe typically returns funds within 5–10 business days, though your bank sets the final timing and I have no control over it. I cannot send a refund to a different card or account than the one used to pay.

8. What you are buying

You are buying a personal, non-transferable licence to use the product yourself. You may not resell it, share it publicly, upload it anywhere, or distribute copies. Sharing a purchased file does not entitle either person to a refund and may end your licence to use it.

If you would like to use something with a group, a church or an organisation, send me a message — that is usually a yes, and I would rather arrange it properly.

9. Changes to this policy

This policy may change. The version that applies to your purchase is the one published on the day you bought, and the date at the top of this page tells you which that is.